Cleft lip or palate can lead to psychosocial challenges that have an enormous effect on the individual and their families. I prepare the patient for the procedure and help the children and their families by providing information, support and guidance. My role is small compared to the rest of the team, but if the patient and their families know what to expect, they feel less anxious and uncertain. By volunteering I am part of a team that ultimately changes the physical condition, but most importantly it helps a person to live a life with a stronger sense of self-belief and social competence. I feel honoured to be part of that.