Terms & Conditions


Please read these Terms & Conditions carefully, as they govern your use of this website. If you do not agree with any of these Terms & Conditions, you should leave the website immediately. Your continued use of the website implies your consent to all Terms & Conditions.

You can visit our website without telling us who you are or revealing any personal information about yourself. However, you should be aware that anonymous visitor information such as your IP address, device and browser type, referring pages and pages visited on the website are automatically collected for statistical analysis of web traffic patterns. This information cannot be used to identify you.


Privacy Policy

If you do give us personal information in order to make an online donation – such as your name, address, email or telephone number – we promise not to share these details with any third parties, other than those necessary to process your donation.

Please note that our web pages utilise Cookies and other technologieswhich serve to recall personal information previously given by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

In addition, we collect personal information (also commonly known as personally identifiable information or personal data) directly from you if you use our website to make donations, subscribe to our newsletter, etc. This information may include any of the following:

  • Name and contact details, e.g. email address, phone number, etc;
  • Amount and date of donations;
  • Additional comments/instructions made on any forms on the website;
  • Other information that may be exchanged in the course of engaging with our website.

You will be aware of any personal information collected, because it will come directly from you.

If you submit a review, recommendation, endorsement, query or other User Generated Content through other websites including Facebook, Instagram, Google, and other similar channels, we may share that review, recommendation, endorsement or content publicly on our website.

How we use your personal information

Operation Smile South Africa uses the personal information described above for any of the following purposes:

  • to process your donation, purchase, etc;
  • to send receipts/confirmation of your payments;
  • to respond to requests for information;
  • to issue refunds;
  • for record keeping purposes;
  • to distribute communications relevant to your use of the website, e.g. newsletters and updates on projects you’ve supported, new projects that we feel may be of interest to you.
Direct marketing communications

We may communicate with you using email, SMS, and other channels. You have the right to withdraw consent to receive such communications, as permitted by law. If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by submitting a request to [email protected] or by using the unsubscribe link in any email communication you may have received. You may also express your communication preferences by contacting us at the above address.


Who has access to your personal information?

We may provide access to your personal information to employees of Operation Smile South Africa, our consultants and other businesses or persons involved in processing donations, providing services requested or compiling communications. We require that these parties agree to protect the confidentiality of your information consistent with the terms of this Privacy Notice.

We will not share your personal information with other third-party companies for their commercial or marketing use without your consent.

However, we may release personal information: (i)to the extent we have a good-faith belief that such action is necessary to comply with any applicable law; (ii) to enforce any provision of the Terms of Service, protect ourselves against any liability, defend ourselves against any claims, protect the rights, property and personal safety of any user, or protect the public welfare; (iii) when disclosure is required to maintain the security and integrity of the website, or to protect any user’s security or the security of other persons, consistent with applicable laws; or (iv) to respond to a court order, subpoena, search warrant, or other legal process, to the extent permitted and as restricted by law.


Retention of data

Operation Smile South Africa will retain your personal information only for as long as is necessary for the purposes set out in this Notice and to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. We also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer periods.


Your rights

If you are a South African resident, South African law provides you with certain rights with regard to your personal information under the Protection of Personal Information Act (“POPIA”) and Promotion of Access to Information Act (“PAIA”), as well the Consumer Protection Act.

These laws allow you to make inquiries relating to any personal information we have on record for you. Specifically, you have the right to request disclosure or action your personal information, including:

  • Specific pieces of personal information collected about you.
  • The ability to correct or delete certain personal information collected about you.
  • The ability to delete all the personal information collected about you, subject to certain exceptions.
  • To opt-in or opt-out of direct marketing communications.
  • To object to processing of your personal information, or
  • To appeal any rejection of access to your personal information.
  • Request information under Promotion of Access to Information Act (PAIA)
    (You are advised to read our PAIA manual before submitting your request)

Should you wish to exercise these rights, kindly direct your inquiry to our Information Officer, Ronel Visagie by emailing [email protected]


Cookie Policy [Last updated 4 July 2022]

Our web pages utilise “cookies” and other technologies which serve to recall personal information previously given by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

A “cookie” is a small piece of code that is used to, among other things, keep track of the pages you visit and the services you use. Cookies enable the website to function properly, make it more secure, and help us understand how the site is being used so we can see where it needs improvement in order to provide you with a better user experience.

This Cookie Policy explains what types of cookies we use, the information cookies collect, how that information is used, and how to control your cookie preferences.

If you do not agree with the use of cookies, you should immediately leave the website.


What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Statistics: These cookies store information like the number of visitors to the website, which pages of the website have been visited, the source of the visit, etc. This data helps us understand and analyze how well the website performs and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a more efficient experience on future visits to the website.

Advertising: These cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. They gather information about your visits to this site and others, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.


How can I control cookie preferences ?

Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit https://www.allaboutcookies.org.


Other tracking technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the website to help customize the site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the site, and you waive the right to receive specific notice of each such change or modification.


Links to other websites

Our website may contain links to other websites of interest. However, we do not have any control over these websites and are not responsible for their content, availability or privacy policies.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

However, the security of information transmitted through the internet or via a mobile device can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data.

Credit card details are not collected or stored on our website.

All online credit card transactions are processed in South African Rand (ZAR) by Payfast, which is part of the DPO Group. The company protects the security of information during transmission by using 128 bit Secure Socket Layer (SSL) software, which encrypts information supplied by the cardholder. Encryption complies with international standards.

Should you wish for any reason to cancel your donation, you may do so within seven (7) days and receive a full refund (less bank charges). Kindly notify us by emailing [email protected]

By using this website, you consent to the terms of this Privacy Policy and to Operation Smile South Africa processing personal information for the purposes given. For more information, please contact our Information Officer, Ronel Visagie by emailing [email protected].